Refund and Returns Policy

At Iconic Fashion Boutique LLC, customer satisfaction is our priority. We want you to love every purchase you make from us. If you are not completely satisfied with your order, we are here to help. Please review our Refund and Returns Policy carefully before initiating a return.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of receiving your order.

  • Items must be unused, unworn, unwashed, and in their original condition.

  • All original tags, labels, and packaging must be attached and intact.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items cannot be returned or exchanged:

  • Gift cards

  • Final sale or clearance items

  • Intimate apparel, swimwear, and undergarments

  • Customized or personalized products

  • Items marked as non-returnable at the time of purchase

How to Initiate a Return

To begin a return, please contact our customer support team with your order number and reason for the return.

Contact Information:

Email: info@iconicfashionboutique.xyz

Phone: +1 (440) 642-9764

Once your request is approved, we will provide return instructions. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective or damaged.

  • The wrong item was shipped.

  • The return is the result of an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your package. Include your order number and photographs showing the issue so that we can evaluate and resolve the matter promptly.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Refunds typically appear within 5–10 business days, depending on your financial institution or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error.

Exchanges

We currently offer exchanges for eligible items when inventory is available.

If you would like a different size, color, or replacement item, please contact our customer support team for assistance.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it cannot be canceled and must follow the standard return procedure after delivery.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account again.

  • Contact your credit card company, as posting times may vary.

  • Contact your bank, as processing delays sometimes occur.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Iconic Fashion Boutique LLC

22165 Libby Rd Apt 108C
Bedford Heights, OH 44146, USA

Email: info@iconicfashionboutique.xyz

Phone: +1 (440) 642-9764

Website: https://iconicfashionboutique.xyz